Terms of Service

TERMS OF SERVICE Effective date: March 7, 2026 These Terms of Service (the "Agreement") govern the use of the LDM (Live Direct Marketing) platform (the "Platform"), provided by OOO "LDM" (the "Operator"). 1. ACCEPTANCE OF TERMS 1.1. By registering on the Platform and clicking "I Accept", you (the "User") confirm that you have read this Agreement, the Privacy Policy and the Personal Data Processing Policy, and unconditionally accept all of their terms. 1.2. If you do not agree with the terms of this Agreement, you may not use the Platform. 1.3. The Operator may unilaterally amend this Agreement. The new version takes effect once published. Continued use of the Platform after changes are published constitutes acceptance of the new terms. 2. SUBJECT OF THE AGREEMENT 2.1. The Operator provides the User with access to a CRM platform for marketing automation, and for managing contacts, companies, deals and mailings, on an "as is" basis. 2.2. The Platform is provided as a SaaS (software as a service). 3. PROCESSING OF PERSONAL DATA 3.1. The User consents to the processing of their personal data (first name, last name, email address, IP address, activity data) for the purposes of identification, providing access to the service, sending service notifications, and improving the quality of the Platform. 3.2. Personal data is processed in accordance with applicable data protection law. The Operator applies organizational and technical measures to protect personal data from unauthorized access, loss or destruction. 3.3. The User's personal data is not shared with third parties without the User's explicit consent, except as required by applicable law. 3.4. The User may withdraw consent to the processing of personal data at any time by sending a written request to the Operator's email address. Withdrawal of consent terminates the provision of services. 3.5. The User is responsible for the accuracy of the personal data provided. 4. CONTACT AND COMPANY DATA 4.1. The User uploads, stores and processes data about third parties (contacts, companies) on the Platform independently and bears full responsibility for the lawfulness of such processing. 4.2. The User warrants that it has a lawful basis for processing third-party data under applicable law, including GDPR where EU residents' data is processed. 4.3. The Operator processes third-party data solely as a processor acting on the User's instructions as data controller. 5. RIGHTS AND OBLIGATIONS OF THE USER 5.1. The User must: use the Platform only for lawful purposes; not send spam or other unsolicited mass communications; comply with applicable anti-spam law (including CAN-SPAM and GDPR); not share account credentials with third parties; promptly notify the Operator of unauthorized access to the account. 5.2. The User may not: use the Platform to send unsolicited messages (spam); upload malicious code or attempt to breach the Platform; reverse-engineer the Platform's software; resell access to the Platform without the Operator's written consent. 6. LIMITATION OF LIABILITY 6.1. The Platform is provided "as is", without any express or implied warranty of uninterrupted operation, fitness for a particular purpose, or absence of errors. 6.2. The Operator is not liable for direct or indirect damages, lost profits, data loss or reputational harm arising from use or inability to use the Platform; for the User's marketing mailings and their consequences for third parties; for failures caused by third parties, internet providers, or force majeure; or for the content of data uploaded by the User. 6.3. The Operator's aggregate liability to the User on any grounds shall not exceed the amount actually paid by the User over the three calendar months preceding the claim. 7. SERVICE AVAILABILITY 7.1. The Operator aims for 99% monthly Platform availability but does not guarantee uninterrupted operation. 7.2. The Operator may perform planned and unplanned maintenance, notifying Users where feasible. 8. TERMINATION OF ACCESS 8.1. The Operator may suspend or terminate the User's access to the Platform without prior notice in case of a breach of this Agreement. 8.2. The User may stop using the Platform at any time by sending a corresponding request to the Operator. 9. INTELLECTUAL PROPERTY 9.1. All rights to the Platform's software, design and other intellectual property belong to the Operator. 9.2. The User is granted a non-exclusive, non-transferable license to use the Platform solely within the scope of this Agreement. 10. GOVERNING LAW AND DISPUTES 10.1. This Agreement is governed by the laws of the Russian Federation. 10.2. All disputes are resolved through negotiation; failing that, in court at the Operator's place of business. 11. CONTACT DETAILS For questions related to this Agreement and the processing of personal data, contact: support@live-direct-marketing.online