Question 1

Is every email tested individually?

Accepted Answer

Yes. Every message goes through its own required Inbox Placement check with that message's exact creative and sending context.

Question 2

What happens when a message lands in Spam?

Accepted Answer

LDM stops the flow for that message and does not bill the result. You can diagnose and change the creative, relay or other sending conditions before running a new check.

Question 3

What exactly am I paying for?

Accepted Answer

You pay for one individual message that receives a confirmed Inbox result in LDM. Access, send volume and a failed placement are not the billing unit.

Question 4

Do I pay for messages that fail Inbox Placement?

Accepted Answer

No. Spam and not-delivered outcomes are not billed. Only an individually verified Inbox outcome is charged.

Question 5

Does Inbox Placement guarantee a reply?

Accepted Answer

No. LDM confirms delivery to Inbox, not a reply or sale. A response still depends on recipient relevance, the offer, context and the message itself.

Question 6

Is LDM only an MCP product?

Accepted Answer

No. MCP and API are full interfaces for agents and automation, alongside a complete web UI for people.

Question 7

Can I operate LDM through the web UI?

Accepted Answer

Yes. The web UI works with the same contacts, campaigns, placement results, replies and CRM data as MCP and API.

Question 8

Is this a monthly subscription?

Accepted Answer

No large monthly access subscription is required. Pricing is usage-based per individually inbox-verified message, deducted from your prepaid balance — new workspaces start with a free credit.

Question 9

Can the LDM team operate the platform for me?

Accepted Answer

Yes. A managed rollout is available, but it uses the same LDM platform and is not the primary product plan.

Question 10

What is the difference between the managed pool and BYO sending accounts?

Accepted Answer

The managed pool uses sending infrastructure operated by LDM. BYO uses sending accounts that you connect and control. Both follow the same individual placement and billing rules.

Question 11

Can LDM run on-premise?

Accepted Answer

Yes. LDM can be deployed inside your infrastructure with its full web UI, MCP and API. Your contacts, CRM data, credentials and AI configuration remain under your control. Inbox Placement can connect to LDM’s verification infrastructure as a metered external service.

Question 12

Do I receive the LDM source code?

Accepted Answer

No. On-premise customers receive a licensed deployment package and Docker images. Open SDKs, MCP clients and integration examples are available separately, but the core LDM platform and Inbox Placement infrastructure remain proprietary.

Question 13

Who maintains an on-premise installation?

Accepted Answer

The customer can operate and update the installation independently using the provided deployment documentation, or purchase managed deployment and support from the LDM team.

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